Our Shipping Policy

Shipment Processing Time

All paid orders will be processed within two working days to the shipping address provided at checkout. Please note that we do not ship to PO Boxes.

An email with parcel tracking details will be sent to your email provided to us for you to track the shipment progress.

Orders are shipped via these selected shipping companies namely DHL, FedEx, or Pos Laju.


Please ensure that the shipping address and mobile number provided are accurate to ensure a smooth and speedy delivery.

For backorder item(s), the whole order including items that are available will be placed on hold and shipped altogether when the backorder item(s) is back in stock. (Backorder items arrival timeframe is stated on the backorder product page).

The estimated duration of delivery serves only as a guide and can vary depending on the country that the products are shipped to.


Please note that the delivery duration commences from the date of dispatch.

However, we are not responsible for any delays caused by respective countries' customs clearance processes, local duties, and taxes, and/or items that are lost in transit.

Shipping Rates and Delivery Estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Peninsular Malaysia

Free shipping within Peninsular Malaysia for all orders above RM100. 

 

Sabah and Sarawak

 

Up to 2kg RM25

 

Up to 5kg RM65

 

Your order will be processed and shipped within two working days. You will be sent a tracking number for your shipment once it has been shipped. Your purchase should arrive within 1-5 working days.

International Shipping

The cost of shipping will be calculated at checkout and determined by the total weight of your basket.  If your delivery country is not available upon checkout, please contact us for a shipping quote. 

  • ASEAN

Free shipping for orders RM1,000 and above.


Up to 2kg RM100 (~US$25)


Up to 5kg RM160 (~US$40)

  • Rest of the World

(Rest of Asia, Oceania, Europe, N America, S America)


Free shipping for orders RM1,000 and above.


Up to 2kg RM150(~US$35)


Up to 5kg RM300 (~US$75)

 

Your order will be processed and shipped within two working days. Depending on the destination country, on the mode of shipment, and customs clearance, your order can take between 1-3 weeks to arrive. We will send you a tracking number so you can check on your shipment.

  • Want something sooner? 

 

Pick up your online favorites in person! Let us know at truely.wanderlust@gmail.com. We will hold on to your items, and have them ready for you when you arrive. We can also 

 

  • PO Boxes  

We are unable to ship to P.O.Box addresses as all shipments require a signature upon delivery. 

 

Customs Clearance


Orders shipped outside of Malaysia may be subject to taxes, duties, and fees levied by the destination country according to local legislation.  You will need to bear these charges for customs clearance levied at the destination country.  Unfortunately, we cannot control or predict what these charges may be - please check with your local customs office for more details as customs tariffs vary from country to country. 



If Parcels Failed to Be Delivered or Picked up


In the event where parcels are returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information, or failure to retrieve parcels from delivery centers, clients will borne the subsequent costs incurred to re-send parcels. In such an event, standard shipping fees apply.

 

For more information, send us an email to truely.wanderlust.gmail.com.

 

© 2020 by Truely I Proudly created by Navvin Kumar & Julia Christiaens 

All Rights Reserved I 

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